Frequently Asked Questions

Why are we different than other locator services?

Unlike many other web locator services, you don’t simply tap into a pre-established database. Our representatives take the time to conduct thorough hands-on searches for your subject. We are a preeminent authority in our field and use the latest technologies along with strong analytical and problem solving skills to make your search a success. We can search using as little as a last name, or as much as a social security number… it all depends on you. If you are Looking For Someone, you are in the right place.

How is a search conducted?

When requesting services, it is very important that you provide as much identifying information as possible. Our investigators will pull a wide variety of public records to locate the subject of your search. They will utilize their expertise to locate information on the person or business you seek. The information you provide (full name, exact or approximate date of birth, full address, social security number) will determine the outcome of the search. The more information you provide, the more successful your search will be. In most cases, it is helpful to do some research before submitting your order. Every bit of additional information you provide will increase the chances of a successful search.  It is very important that the information you provide is accurate.  We are not responsible and cannot guarantee the outcome of searches when inaccurate information has been provided to us.  Please send any questions to customerservice@lookingforsomeone.com.

What type of information should I include in my search?

Any and all information you have on your subject. That may include names of relatives, old addresses, their trade or occupation or anything about them that might be located somewhere in a public record. If you have names of family memebers, include them also. When making your request, you can never submit too much information. Sometimes it is difficult to locate a person directly, like in the case of a married woman. If you don’t have a married surname, a name of a relative with her maiden name would be quite helpful. We promise to use any and all information you provide to assist us in our research. Nothing is too much.

The following are examples of information you can include that will increase the chances of a successful search:

• Maiden name of a married woman

• Names of anyone who lives with your subject

• Spouse

• Adult children

• Boyfriend/girlfriend

• Roommates

• Relatives

• Occupation/professional licenses

• Any aliases or nicknames

• Prior addresses/last known state of residence

• Last time you saw or spoke with them

• Any property they may own

• Businesses they may own

• Neighbors

What is discount code?

From time to time, site membersare eligible for certain discount codes and promotions. Any discount code will be applied after the order is processed. You will recieve confirmation that your discount code has been applied.

Will the subject of my request know about my search?

Absolutely not! All search requests are kept in strict confidence. Your search request will not appear on their credit report and they will not be notified of the request.

What if I haven't found the person I am seeking?

If you have additional information that was not originally provided (date of birth, additional address, social security number) and would like to request a follow-up search on your subject, please send a request to customerservice@lookingforsomeone.com along with your search ID number. Your request will be reviewed and a research analyst will respond via e-mail. If it is determined that the new information you provide may change the outcome of your search, you will not be charged. All follow-up searches must be requested within 30 days of the original search.

Do you provide social security numbers?

Under no circumstances will social security numbers be provided.  If you already have the social security number belonging to your subject, we can utilize it in our search. When an accurate security number is provided, your search will almost always result in a success.

How long will it take for me to receive my results?

Unless otherwise indicated, all searches ordered over the Internet will be returned within 2 business days via E-mail. All searches are completed by hand, in the order in which they were received. Please remember that all of our customers are important to us and that we understand the need for a quick turnaround. In cases of heavy Internet traffic periods, weekends and holidays, additional time may be necessary, but you will be notified of this via e-mail. If you require rush delivery or fax delivery, please send an e-mail to customerservice@lookingforsomeone.com.

Who should I contact for questions about my charges?

You can send an e-mail to customer service at customerservice@lookingforsomeone.com. Refunds will be granted only if you were charged more than once for your order. You must provide proof of the overcharge in the form of a credit card or bank statement, cancelled check or money order receipt. Please e-mail customerservice@lookingforsomeone.com. Please be sure to include your search ID number with your request.

What is a Credit Card Security code?

The card security code is the Card Code is a 3 or 4-digit number that provides an added measure of security. It is usually found on the back of the credit card, on the same line as the customer's signature following the last four digits of the credit card number or on the front right side of the card above the credit card number.

What if I am not happy with the results?

Our analysts conduct searches based on information provided by you. We cannot always guarantee the results of our investigation and will not grant a refund after a search has been conducted. Once again, we cannot stress enough the importance of providing as much accurate information as possible when requesting your search. You pay for our services and not the results. We have no control over what information is out there. Please remember, our expertise is in obtaining information based on what you provide us.

What types of searches are prohibited by this site?

Unfortunately, we do not conduct searches for the following people: Missing persons, Minors (any person under the age of 21), Celebrities or high profile people, government or law enforcement personnel, adoptees or military.

Do you have special rates for multiple searches?

Yes. Please contact customerservice@lookingforsomeone.com for additional information.

May I request a search over the phone?

You may request any of the searches on the Internet site over the phone. However, an additional charge will apply. No additional charges will apply If you are requesting a search that is not included on the site. Please contact customer service at customerservice@lookingforsomeone.com.

What are your hours of operation?

Our Website is available 24 hours a day, 7 days a week. We are available by Monday through Friday, 8am – 5pm PST. If your subject is located during the weekend or on a holiday, the results will be returned to you via e-mail in two business days or less.